🍪 Cookie Policy

This Cookie Policy ("Policy") explains how Clickngo Tech Service Pvt. Ltd. ("Company", "We", "Us", "Our") uses cookies and similar tracking technologies when you access or use the eCashbook platform, website, and associated services (collectively, the "Platform").

By continuing to use our Platform, you consent to the use of cookies as described in this Policy. If you do not agree, please adjust your browser settings or discontinue use of our Platform.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help websites recognize your device, remember your preferences, and improve your overall browsing experience.

Cookies can be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device until deleted or until they expire).

2. Why We Use Cookies

We use cookies and similar technologies for the following purposes:

• Authentication & Security: To verify your identity, maintain secure login sessions, and prevent unauthorized access
• Platform Functionality: To enable core features like navigation, form submissions, data storage, and multi-step workflows
• Performance & Analytics: To understand how users interact with our Platform, identify usage patterns, and optimize performance
• Personalization: To remember your preferences, settings, language choices, and dashboard configurations
• Security & Fraud Prevention: To detect suspicious activity, prevent malicious attacks, and monitor system integrity
• Compliance & Legal Requirements: To maintain audit trails, comply with regulatory obligations, and support dispute resolution

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function properly. They enable core functionalities such as:

• User authentication and session management
• Security features and access control
• Load balancing and server distribution
• Form validation and data submission

Note: These cookies cannot be disabled as they are required for the Platform to operate.

3.2 Performance & Analytics Cookies

These cookies help us understand how visitors use our Platform by collecting aggregated and anonymized data:

• Number of visitors and page views
• Time spent on different pages
• Navigation paths and user journeys
• Browser type, device type, and screen resolution
• Error messages and technical issues

We may use third-party analytics tools such as Google Analytics, Mixpanel, or similar services. These tools operate under their own privacy policies.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Remembering your login details (if you choose "Remember Me")
• Storing your language and regional preferences
• Saving your dashboard layout and customization settings
• Maintaining your selected filters, sorting options, and view preferences

3.4 Targeting & Advertising Cookies (If Applicable)

We may use cookies to deliver relevant content, promotional offers, and product updates. These cookies:

• Track your interests and preferences based on Platform activity
• Limit the number of times you see a particular message or advertisement
• Measure the effectiveness of marketing campaigns

You can opt out of targeted advertising through your browser settings or third-party opt-out mechanisms.

4. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies such as:

• Web Beacons (Pixels): Small transparent images embedded in emails or web pages to track email opens, link clicks, and page views
• Local Storage: Browser-based storage mechanisms (localStorage, sessionStorage) to store data locally on your device for improved performance
• Device Fingerprinting: Collecting device and browser characteristics to identify unique devices for security and fraud prevention
• Server Logs: Automatically recorded information such as IP addresses, timestamps, URLs accessed, and error codes

5. Third-Party Cookies

Some cookies on our Platform are placed by third-party service providers to support specific functionalities:

• Analytics Providers: Google Analytics, Mixpanel, Hotjar, etc.
• Payment Gateways: Razorpay, PayU, Stripe, etc. (for subscription payments)
• Customer Support Tools: Live chat widgets, helpdesk integrations
• CDN & Hosting Providers: Content delivery networks for faster loading
• Social Media Integrations: If you share content or interact with social plugins

These third-party cookies are governed by the respective providers' privacy policies. We recommend reviewing their policies for more information.

6. How to Manage & Control Cookies

You have the right to accept or reject cookies. Here's how you can manage them:

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Allow only first-party cookies (block third-party cookies)
• Delete cookies after each browsing session
• Receive notifications before cookies are set

To learn how to manage cookies in popular browsers, visit:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

6.2 Opt-Out Tools

You can opt out of certain third-party tracking and analytics services:

• Google Analytics Opt-Out
• Network Advertising Initiative (NAI)
• European Interactive Digital Advertising Alliance (EDAA)

6.3 Impact of Disabling Cookies

Important: Disabling or blocking cookies may impact your experience on our Platform. Some features may not function correctly, including:

• Login and session management
• Saved preferences and customization
• Form auto-fill and data persistence
• Analytics and performance tracking

7. Cookie Retention Period

Different cookies have different retention periods:

• Session Cookies: Deleted automatically when you close your browser
• Persistent Cookies: Remain on your device for a specified period (ranging from days to years) or until manually deleted

You can delete cookies at any time through your browser settings.

8. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors through cookies or any other means. If you believe a minor has provided us with information, please contact us immediately.

9. Do Not Track (DNT) Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals websites not to track user activity. Currently, there is no universally accepted standard for responding to DNT signals.

At this time, our Platform does not respond to DNT signals. However, you can control cookies through your browser settings as described above.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The "Effective Date" at the top indicates the latest revision.

Continued use of the Platform after any update constitutes your acceptance of the revised Cookie Policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:

Data Protection Officer / Grievance Officer
Clickngo Tech Service Pvt. Ltd.
Email: contact@ecashbook.in
Website: www.ecashbook.in